Please read this carefully before making an appointment with your doctor online.
If you have recently been in contact with someone who has been tested or diagnosed with COVID 19, and if you are feeling unwell, please advise reception and they can organise a Telehealth appointment with your doctor to advise what steps need to be taken.
Online bookings
Online bookings with your doctor are available through HotDocs. If you have any COVID/FLU symptoms please ring and speak to reception, or your doctor, regarding your consultation, or book online for a telehealth appointment.
For Telehealth appointments your doctor will ring you on your phone to conduct the Telephone Consultation, so please make sure you are by your phone at the booked time. Your doctor will call you as close to the time as possible. To make the most of any Telehealth consultation it is always best to be in a quiet confidential space.
For phone bookings, please call reception on 9497 1188 to make an appointment with your doctor, or book online by clicking the link above.
Emergencies will always be given priority and our reception staff will attempt to contact you on behalf of your doctor if there is any unforeseen delay or your doctor has been called away.
Doctors consulting from Livingstone Street Clinic can offer longer consultation times, so please ask our receptionists if you require some extra time with your doctor. If you or a family member requires an interpreter service, reception can organise this for you. Please let reception know when you make the appointment.
New Patients
At Livingstone Street Clinic we strive to support doctors who consistently provide the highest standard of medical health care that best fits the needs and requirements of their patients.
To ensure your doctors appropriately cover all aspects of your medical history and existing conditions, if you are a first time patient, please advise reception when you call us on 9497 1188.
It is essential that your doctor is provided with your accurate and up-to-date personal health information in order to provide you with personalised health care advice. For an initial appointment it is recommended that new patients arrive at least ten minutes prior to the booked appointment time in order to register and complete a personal health information questionnaire.
New patients are requested, on behalf of their doctor, to download, print, complete and bring these two forms to their first appointment:
Please bring your completed forms with you to your first appointment.
Please also present any concession cards (e.g. health care, pension) and your Medicare card to our receptionist.
If a current concession card is not presented on the day of consultation, your doctor will not be able to process your payment at a reduced fee. For more information, please call us.
Appointment Times
- The doctors consulting at Livingstone Street Clinic generally offer standard appointments, booked at 15 minutes intervals. Which will usually be adequate to deal with a single health issue.
- When attending for an appointment with your doctor, please advise the reception staff on your arrival.
- You can request an appointment with your preferred doctor.
- The doctors we support can accommodate walk-in patients, subject to availability.
- Your doctor will provide a priority appointment wherever possible for emergencies, sick children and same day urgent reviews.
Emergencies
Emergencies do arise from time to time, and these will be given priority by your doctor. If your condition is of an urgent matter, please notify reception upon your arrival.
Longer Consultations
Your doctor requires you to book a longer appointment if you have more than one medical problem, complex problems, women’s health checks, surgical procedures, full health checks, and mental health sessions. If you anticipate that a longer consultation is required, please advise reception at the time of making an appointment.
Cancellation and Missed Appointments
If you are unable to attend your appointment, your doctors requires at least 24 hours’ notice otherwise a cancellation fee ($80) will apply. Your doctor often has patients on their cancellation list waiting for earlier appointments. Your doctor may be unable to offer appointments to patients who fail to attend booked appointments.
Travel Medicine Consultations
The doctors we support can provide travel advice. It is recommended that you attend two months prior to travel to determine whether travel vaccinations are required, to plan the vaccination administration intervals and to discuss your travel needs. At this consultation your doctor will request that you provide a list of your previous vaccinations including the date of administration, and the travel itinerary including the list of places to be visited and the length of time in each destination.
Livingstone Street Clinic stocks and supports the provision of travel vaccinations, including Yellow Fever vaccinations.
Childhood Immunisations
Your doctor will take appointments for childhood immunisations at times that the practice nurse is available to assist your doctor. Please notify the reception staff at the time of making your appointment that the booking is for a childhood vaccination so that this can be facilitated. All patients receiving immunisations should be aware that it is recommended that they remain for observation at least 15 minutes after the immunisation is administered.
Influenza Vaccinations
Flu vaccines are provided free by the government for eligible patients. Otherwise, your doctor can provide flu vaccinations to patients for a private fee subject to availability.
Patients aged 60-64 may benefit from a high dose flu vaccine costing $70.00. Please call reception for further details.
Covid19 Vaccinations
Covid19 vaccines are provided free by the government for eligible patients. Please call reception to check on the current eligibility criteria, so a suitable appointment can be booked with your doctor.
Medical Reports
Medical examinations and reports for legal, insurance, superannuation, travel, vehicle licences and employment purposes require longer appointments with your doctor depending on their complexity. The costs of these reports are not covered by Medicare and a private fee will apply. The fee for the report will be determined by your doctor and depend on the complexity and length of time required to complete the report. It is requested that a copy of all of the documentation is provided to your doctor, or reception in advance so that your doctor can determine the length of time required to perform the report, the appropriate time to book the assessment and the estimated cost of the report can be provided prior to the appointment being made. Your doctor may require pre-payment prior to this being booked at a time suitable for the doctor.
After Hours Services
For after hours doctor please ring 13SICK or 13 74 25. For emergency after hours care, call the ambulance on “000’ or attend the nearest Emergency Department.
24 Hour Blood Pressure Monitor
Livingstone Street Clinic can support 24 hour blood pressure monitoring when requested by your doctor. For details of this service please ask your doctor.
24 Hour Holter Monitor
Livingstone Street Clinic can support 24 holter monitoring when requested by your doctor. For details of this service please ask your doctor.
Emergency Services
Medical Emergencies, particularly those that are life threatening, are best dealt with by the Emergency Services, and if you are in doubt it is advisable to contact “000” and ask for an ambulance to attend. The nearest Emergency Department to the clinic is The Austin Hospital.
Home and Residential Aged Care Visits
Your doctor may provide home and residential aged care facility visits by appointment within their normal consulting hours. Your doctor may provide this service for regular registered patients who are located within 2 km from Livingstone Street Clinic, and who are too unwell to attend Livingstone Street Clinic, or have disabilities with impaired mobility or special needs. Your doctor requests that any request for a home visit be made early in the day.
Dietitian Appointments
Initial and standard appointments with the dietitian consulting at the clinic are 40 minute sessions.
Psychologist Appointments
Initial and standard appointments with the psychologist consulting at the clinic are 60 minute sessions.
Physiotherapy Appointments
Initial and standard appointments with the physiotherapist consulting at the clinic are 30 minute sessions.
Podiatry Appointments
Initial and standard appointments with the podiatrist consulting at the clinic are 30 minute sessions.
Practice Nurse
In certain circumstances, such as immunisations or surgical procedures, the practice nurse may be required by your doctor to assist during your consultation. It is recommended that in these circumstances, that you advise the receptionist of this at the time of making the booking, so that you can receive an appointment at a time suitable for both your doctor and the practice nurse. Our practice nurses have their own appointment book so that they can undertake dressings, immunisations and chronic disease management activities in conjunction with the doctors consulting at the clinic.
